If you were able to install the game successfully but still encounter crashes in the game, please reinstall the app using these instructions. □ Uninstall and reinstall Age of Empires II: Definitive Edition. If you are able to launch the game after doing so, change the game to Windowed mode in the game settings and then reconnect the monitors. Double-click the AoE2DE_s.exe application to launch the game.Right-click the game in your Steam library and click Properties.□ STEAM: Open the game directly instead of through the Steam client.ĭoing so may change your error message, which can help you better-diagnose the root of the issue. Once this is done, re-launch the game and verify that the issue is fixed. □ STEAM: Verify the integrity of the game files.įollow the steps to verify the integrity of your game files. You can run the Microsoft Store App Troubleshooter to identify and address many different issues with Windows. □ MICROSOFT STORE: Run the Microsoft Store App Troubleshooter. □ MICROSOFT STORE: Update Microsoft Gaming ServicesĬheck for updates to the Microsoft Gaming Services in the Downloads section of the Microsoft Store. Download Visual Studio Tools - Install Free for Windows, Mac, Linux.You can find the latest visual studio files here: Make sure you have all the necessary files to run the game. □ Manually update Microsoft Visual C++ Redistributables and restart your machine. Microsoft Store: Program Files > WindowsApps > Microsoft.MSPhoenix_101.101.#.0_圆4_8wekyb3d8bbwe > Game > AoE2DE.exe.Steam: Program Files (x86) > Steam > steamapps > common > AoE2DE > AoE2DE_s.exe.If the antivirus requires you to target the game files through “Browse…”, the default file path will be: Trend Micro: Age of Empires II: Definitive Edition must be added to the program’s allowlist.F-secure: Age of Empires II: Definitive Edition must be added to the program’s allowlist.Comodo: disable shellcode injection detection.Bitdefender: Age of Empires II: Definitive Edition must be added to the program’s allowlist.AVG: Age of Empires II: Definitive Edition must be added to the program’s allowlist.Avast: Age of Empires II: Definitive Edition must be added to the program’s allowlist. ![]() Here are a few particular antivirus programs with known conflicts, as well as resolution steps for each: Double check that the game is still on your allowlist!) ( Note: some antivirus programs may remove the game from the allowlist when it is updated.
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